Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.modawer.com/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

Link a WhatsApp Business Account (WABA) when you want to send messages from your own WhatsApp sender instead of Modawer’s official WhatsApp account.

​
Before you start

Prepare these items before opening the portal:
ItemDescription
Facebook accountUse an active Facebook account that can manage the business. The account should be registered for more than one month.
Phone numberThe number must be able to receive an SMS or voice verification code.
Display nameThe WhatsApp business display name customers will see. It should match your brand.
Company detailsCompany name, address, business registration document, official HTTPS website, and business email.
Do not use a phone number that is already active on the WhatsApp or WhatsApp Business app unless you are ready to migrate or remove it from that app.
If your number is already registered as a WhatsApp API number with another provider, use Number Migration instead of adding it as a new number. If the phone number is currently used in the WhatsApp app or WhatsApp Business app, remove the account from that app before linking the number to Modawer.
  1. Open the Modawer Portal.
  2. Go to your app or workspace settings.
  3. Open the WhatsApp account connection flow.
  4. Sign in with the Facebook account that can manage the business.
  5. Create or select a WhatsApp Business Account (WABA).
  6. Add your WhatsApp business display name and business category.
  7. Add the phone number you want to use as the sender.
  8. Verify the phone number with the SMS or voice code.
  9. Finish the setup and return to Modawer.
After linking, use the portal API Playground and select Send WhatsApp Template to get the correct raw payload and template.components for your templates.

​
Verification rules

Message typeBusiness verification requirement
OTP / authenticationRequires a verified WhatsApp Business Account (WABA) when sending from your own sender.
UtilityCan be sent from a linked WhatsApp account without completing business verification.
MarketingCan be sent from a linked WhatsApp account without completing business verification.
If you do not want to link a custom sender yet, use Send OTP Message. It sends OTPs through Modawer’s official WhatsApp account.